Privacy Policy

("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Nature's Cupboard

Email: Naturescupboardltd@gmail.com

Telephone: 01924 763062

Address: Unit 1&2 31b Wellington Street, Batley, WF17 5AY

We are the Data Controller responsible for your personal information.

2. Information We Collect

We may collect the following information when you visit our website or place an order.

Personal Information

  • Name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Account login details (if you create an account)

Order Information

  • Products purchased

  • Order history

  • Payment method (payment card details are processed securely by our payment provider and are not stored by us)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website usage data

  • Cookies and similar technologies

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage your account

  • Respond to enquiries

  • Process payments

  • Prevent fraud

  • Improve our website and customer experience

  • Comply with legal obligations

  • Send service emails relating to your orders

Where you have given your consent, we may also send marketing emails about new products, special offers and promotions.

You can unsubscribe from marketing emails at any time.

4. Legal Basis for Processing

Under UK GDPR, we process your personal information under one or more of the following lawful bases:

  • Performance of a contract (to fulfil your order)

  • Compliance with legal obligations

  • Legitimate interests (such as improving our services and preventing fraud)

  • Consent (for marketing communications)

5. Payment Information

Payments are securely processed by trusted third-party payment providers.

We do not store your payment card details.

Payment providers process your information according to their own privacy policies.

6. Sharing Your Information

We only share your information where necessary.

This may include:

  • Courier and delivery companies

  • Payment processors

  • Website hosting providers

  • IT service providers

  • Accountants and professional advisers

  • Government authorities where legally required

We never sell your personal information to third parties.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping basket

  • Save your preferences

  • Analyse website traffic

  • Improve website performance

  • Provide a better shopping experience

You can disable cookies through your browser settings, although some features of the website may not function correctly.

8. Marketing Communications

If you choose to receive marketing communications, we may contact you by:

  • Email

You can withdraw your consent or unsubscribe at any time by:

  • Clicking the unsubscribe link in our emails

  • Contacting us directly

9. Data Retention

We only keep your personal information for as long as necessary to:

  • Complete your orders

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

Order information is generally retained for up to six years to comply with UK tax and accounting requirements.

10. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

Although we take security seriously, no method of internet transmission is completely secure.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information (where legally applicable)

  • Restrict processing

  • Object to processing

  • Withdraw consent for marketing

  • Request transfer of your data (data portability)

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

We encourage you to read their privacy policies before providing any personal information.

13. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Nature's Cupboard

📧 Email: naturescupboardltd@gmail.com

📞 Telephone: 01924 763062

📍 Address: Unit 1&3 31b Wellington Street, Batley, WF17 5AY

Last Updated: 20/07/2026

Nature's Cupboard is committed to protecting your privacy and ensuring your personal information is handled fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Accessibility Statement

We are committed to providing a welcoming, inclusive, and accessible environment for all clients.

We strive to ensure that everyone can access our services comfortably and respectfully, regardless of age, disability, or individual needs. If you have any accessibility requirements or require additional assistance before or during your appointment, please let us know when booking so we can do our best to accommodate you.

Where possible, we are happy to make reasonable adjustments to support your visit. This may include allowing extra time for appointments, adapting communication methods, or assisting with access to our treatment room.

If you have any medical conditions, mobility requirements, sensory needs, or other accessibility concerns that may affect your treatment, we encourage you to discuss these with us before your appointment so we can provide the safest and most appropriate care.

We welcome feedback on how we can improve the accessibility of our services. If you have any suggestions or concerns, please don't hesitate to get in touch.

Thank you for helping us create an inclusive and welcoming environment for everyone.

Cookie Policy

Last updated: July 2026

This Cookie Policy explains how Nature's Cupboard ("we", "our", or "us") uses cookies and similar technologies when you visit www.naturescupboard.co.uk (the "Website").

By continuing to use our Website, you consent to the use of cookies in accordance with this Cookie Policy, unless you choose to disable them through your browser settings or cookie preferences.

What Are Cookies?

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They help websites function correctly, improve user experience, remember your preferences, and provide information about how visitors use the site.

Cookies do not normally identify you personally but may identify your browser or device.

How We Use Cookies

We use cookies to:

  • Ensure our Website functions correctly.

  • Keep your shopping basket and checkout secure.

  • Remember your preferences and settings.

  • Improve website performance and usability.

  • Analyse visitor behaviour to improve our services.

  • Help detect fraud and protect customer accounts.

  • Support marketing and advertising where you have given consent.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our Website and cannot be switched off.

Examples include:

  • Shopping basket functionality

  • Secure login

  • Payment processing

  • Security and fraud prevention

  • Website navigation

Without these cookies, certain parts of our Website cannot function properly.

Performance & Analytics Cookies

These cookies help us understand how visitors use our Website so we can improve its performance.

They may collect information such as:

  • Pages visited

  • Time spent on pages

  • Products viewed

  • Website errors

  • Traffic sources

The information collected is generally aggregated and anonymous.

Examples may include:

  • Google Analytics

  • Website performance monitoring tools

Functional Cookies

These cookies remember choices you make to improve your experience.

Examples include:

  • Language preferences

  • Remembering previous visits

  • Saved preferences

  • Accessibility settings

Marketing & Advertising Cookies

With your consent, these cookies may be used to:

  • Show relevant advertisements

  • Measure advertising performance

  • Limit how often advertisements are shown

  • Personalise marketing content

  • Support social media integrations

These cookies may be placed by trusted third-party providers.

Third-Party Cookies

Some cookies may be placed by third parties whose services appear on our Website.

Examples include:

  • Google

  • Meta (Facebook & Instagram)

  • PayPal

  • Stripe

  • Klarna (if offered)

  • YouTube (embedded videos)

These third parties have their own privacy and cookie policies.

Managing Cookies

You can control or delete cookies at any time through your browser settings.

Most browsers allow you to:

  • View cookies

  • Delete cookies

  • Block cookies

  • Block third-party cookies

  • Clear cookies when closing your browser

Please note that disabling essential cookies may affect the functionality of our Website, including checkout and account access.

Cookie Consent

When you first visit our Website, you will be presented with a cookie banner allowing you to:

  • Accept all cookies

  • Reject non-essential cookies

  • Customise your cookie preferences

You can change your preferences at any time using the cookie settings available on our Website.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in legislation, technology, or our business practices.

The latest version will always be available on this page.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us:

Nature's Cupboard

Unit 1 & 3, 31B Wellington Road
Batley
West Yorkshire
WF17 5JE

Telephone: 01924 763062
Mobile: 07976 257362

Website: www.naturescupboard.co.uk

Email: naturescupboardltd@gmail.com